Cancellation Policy

In case of cancellations, Myvillacity will collect certain percentages from customers based on the total amounts of services specified in the travel agreement to cover the measures taken and expenses incurred regarding travel. These amounts have been determined as follows.

Cancellation conditions:

A - The 35% deposit collected by us for the villa rental transaction is absolutely non-refundable.

B - If the villa rental transaction takes place up to 30 days before the entry date to the villa, 35% of the villa rental fee must be paid.

C - If the villa rental transaction takes place 29 days before the villa entry date, 100% of the villa rental fee will be charged.

D - In the event that MYVILLACITY cancels the rental transaction for any reason. We will notify you of this in the shortest possible time. At the same time, if there is another villa with the same characteristics available in our portfolio for the same period, it will be offered to our guest. In cases of force majeure (earthquake, flood, disaster, etc.), the full amount of payment received will be refunded to the guest.

E - Following the completion of a rental transaction through MYVILLACITY, if you do not show up at the specified villa or check out early, no refund will be made under any circumstances.

F - If any of the villas in our portfolio has a special cancellation policy, it will definitely be specified in the information section for that villa.

G - In refund requests you may make, notifications made by mail or registered mail will be the basis, and will be considered valid from the moment they reach us.

H - In the event that the tenant does not make the remaining payment in a timely manner after the deposit payment, MYVILLACITY reserves the right to rent the specified villa to other persons.

K - Following the receipt of payment, MYVILLACITY has the right to unilaterally terminate the contract within 1 (one) day. In such cases, refunds will be made to the customer's account or credit card within 1 (one) day. For any reason, if a villa/apartment reservation is unilaterally cancelled by MYVILLACITY, this will be notified to the customer in the shortest possible time. If there is an equivalent villa/apartment available in our portfolio for the same dates, it will be offered to the customer. If the customer does not approve and the situation does not fall under the "force majeure" clause, the money received will be refunded to the customer. MYVILLACITY is absolutely not responsible for, and cannot be held responsible for, any damages arising from reservations cancelled by MYVILLACITY. MYVILLACITY is absolutely not responsible for, and cannot be held responsible for, any airplane tickets, bus tickets, car rentals, boat rentals, transfer services, hotel and hostel accommodation fees, or any other details previously purchased by the customer, nor for any permits obtained from private companies or the government. The customer renting the villa/apartment accepts taking this into consideration.

Exceptional Cases

In cases of war, threat of war, civil unrest, terrorist acts, natural disasters, health risks, epidemic diseases (such as Covid-19), or the death of a first-degree family member of the reservation holder that occur entirely beyond our control, provided that necessary documents are submitted to our company, the pre-payment made for the reservation will be credited for use in a different reservation, and will be deducted from the total amount of the new reservation to be made.

The total amount of the new reservation may vary depending on the selected property or the dates of stay.

Right of Withdrawal:

In accordance with clause (g) of Article 15 of the Distance Contracts Regulation prepared based on Articles 48 and 84 of Law No. 6502 on Consumer Protection, in contracts relating to accommodation, cargo transportation, car rental, food and beverage supply, and leisure time spent for entertainment or rest purposes that must be performed on a specific date or period, the consumer cannot exercise the right of withdrawal.

Damage Deposit

A damage deposit in varying amounts will be collected from the tenant depending on the characteristics of each villa. This deposit amount will be specified in writing in the confirmation document sent to the tenant during the reservation process. The damage deposit will be collected from the tenant in cash on the villa entry day, and if during the inspection to be carried out before the tenant leaves the villa, if the villa is delivered in good condition and there is no damage, shortage, etc. in the villa/property assets, the amount will be refunded in cash. If the tenant wishes to leave the villa earlier than the time specified in the contract or the villa exit inspection cannot be conducted due to congestion, the deposit will be sent to an account number to be collected from the tenant. If the damage occurring in the villa exceeds the deposit received, the tenant will be asked to pay for this damage; otherwise, legal proceedings will be initiated.